Shipping & Returns

Shipping to United States

We offer live shipping rates for all orders in the USA and US Virgin Islands

USPS First Class Mail (Only for orders under 1LB): 2-7 Business Days

USPS Priority Mail: 2-4 Business Days

USPS Priority Mail Express: 1-2 Business Days

UPS Ground: 3-8 Business Days

Flat Rate/Free Ground Shipping for all orders $75.00+ 2-7 Business Days

International Shipping

We offer live shipping rates for all orders outside of the USA

USPS First Class International Mail: 7-21 Business Days

USPS Priority International Mail: 6-10 Business Days

USPS Priority Express International Mail: 3-5 Business Days

UPS International Ground: 7-18 Business Days

Currently, international shipping is taking longer than usual due to COVID-19 customs. Please make sure you order is not time sensitive if you are ordering outside of the United States. The DanceWEAR Shoppe is not responsible for carrier shipping delays.

With international shipments, there can be additional costs such as duties, taxes, and customs clearance fees. These import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. The DanceWEAR Shoppe is not responsible if the item ends up being subject to these fees.

Processing Time

Shipping time is based on a number of factors. First it depends when you place your order, our store processes orders Monday, Tuesday, Thursday and Friday (excluding US Holidays). Generally if you place your order before 12:00PM on a working day your order will be shipped that day. If you order on Saturday, Sunday or Wednesday generally your order will ship the next working day.

Live Inventory

We are proud to now offer "Live Inventory" on our website!

We do our best to make sure that our inventory is as accurate as possible, however human errors can occur. If the item you ordered ends up not being in stock, your order will be cancelled/item will be cancelled off of your order.

Missing item(s)

If you receive your order and an item is missing, the item may have been out of stock and you were not charged. Please contact our customer service if you are missing an item that was on your packing slip.

Defects/Incorrect item sent

If the item you ordered is defective or the wrong item is sent, please contact customer service within 14 days and we will send a pre-paid return label. For defects we will offer a replacement and ship it free of charge if available, or we will offer a full refund.

Return Policy - All Countries

Returns on items can only be made within 30 Days of receiving your shipment for a refund, no exceptions. All undergarments, tights, pointe shoes that have been sewn, and makeup are FINAL SALE unless defective. All refunds are for merchandise only. Shipping charges are non-refundable unless the item is defective.

Must be suitable for sale "as new" in the original packaging with tags - not used, soiled, perfumed, washed or damaged.
Shoes soles/taps must not be scuffed or scratched
Shoe boxes must not be damaged

Please include the following information in an email to [email protected]

Your first and last name
Order number
Item style number(s) and quantities you want to return
Reason for the return

Upon receipt and inspection, the refund will be applied to the same payment method used for the initial purchase.

All returns must be shipped to:

The DanceWEAR Shoppe

315 Interstate Blvd.

Sarasota, FL 34240

United States

You must ship your return within 30 days of receiving your return authorization otherwise the authorization will expire and your items will no longer be eligible for a return.

Countries

We ship to the countries listed below. If you do not see your country, please contact us and we will add to our list.

Argentina

Aruba

Australia

Austria

Bahamas

Belarus

Bosnia and Herzegovina

Brazil

British Virgin Islands

Bulgaria

Canada

Croatia

Chile

Colombia

Costa Rica

Cuba

Czech Republic

Denmark

Dominican Republic

Ecuador

Estontia

Finland

France

Germany

Greece

Guatemala

Hong Kong

Hungary

Iceland

Ireland

Italy

Jamaica

Japan

Panama

Paraguay

Peru

Poland

Portugal

Puerto Rico

Latvia

Lithuania

Madagascar

Mexico

Monaco

Moldova

Netherlands

New Zealand

Norway

Romania

Saint Lucia

Saint Vincent and the Grenadines

Serbia

Singapore

Sint Maarten

Slovakia

Slovenia

Spain

Sweden

Switzerland

United Kingdom

United States

US Virgin Islands

United States Minor Outlying Islands

Venezuela